We have answers.
Frequently Asked Questions.
Shopping Cart & Order
Find all questions concerning your order in this section.
Q
How can I create an account?
A
Click “My Account” in the top right hand corner in the blue top banner with the Arion Sellier logo. Enter your e-mail and cilick register. Finish setting up your account by clicking on “Account Details.” Complete the form and voilà, your account is created!
Q
I am interested in purchasing a saddle. What did I do?
A
Learn more about our different models of saddles here! After learning a little more about our awesome products, fill out this form and let us get you in touch with one of our saddle experts here. They will then come to you and guide you as you try our different saddle models according to you and your horse’s needs.
Q
How do I place an order for tack?
A
1. ➡️ Shop. Click on the product you are interested in.
3. Choose your color and size and click “Add to Cart.”
4. ➡️ Shopping Cart at the bottom right and continue to the step ” validate the order.”
5. Finally, choose your payment method. A confirmation by email will be sent to you!
Q
How do I cancel my order?
A
For tack and accessory orders, please send an email to hello@arion-hst.com with your order number.
You cannot cancel a new saddle order after your form has been signed.
Q
How do I receive an invoice?
A
Your invoice is automatically generated and sent by email when you place your order!
Q
I did not receive the right product./ There is a problem with the size. / The product is damaged. What do I do?
A
You will have 14 days from the date of delivery to send an email to our team at hello@arion-hst.com. Please explain the reason for returning the product(s). If the product is defective, we will ask you to attach photos to your email.
You will then receive a return form in order to send us back your products and get a refund.
Delivery
Find all questions concerning the delivery of your order in this section.
Q
A
Once your order has been placed on our website, please allow 5 to 7 work days to receive your order.
Q
A
Once your order is ready to be shipped, you will receive by email with the order’s tracking number.
Q
A
We deliver within the entire United States and Canada.
For orders in Europe, please visit www.arion-sellier.com
Q
A
Our products are shipped by UPS.
Size guide
Need help finding the right tack or accessory size for your horse or pony? Use the charts below to help you!
Q
Bridles
A
Choose the best size based on your horse’s or pony’s height.
Q
Jumping Girths
A
Choose the best size based on your horse’s or pony’s height.
Q
Short Girths
A
Choose the best size based on your horse’s or pony’s height.
Q
Leather stirrup
A
Choose your size based on your height.
46″ – Child
50″ – Tall Child/Small Adult
54″ – Average Adult Woman
58″ – Tall Adult Woman/Average Adult Male
62″ – Tall Adult Male
X-Small: Child
Small: Tall Child/Small Adult
Medium: Average Adult Woman
Large: Tall Woman Adult/Average Adult Male
XL: Tall Adult Male
X-Small – Child
Small – Tall Child/Small Adult
Medium – Average Adult/Average Adult Woman
Large – Tall dult Women/Average Adult Male
X-Large – Tall Adult Male
Q
In need of more personal advice?
A
Send us an e-mail 👉 hello@arion-hst.com explaining which product/s you are interested in and the question/s you have! We are happy to help 💌.